Welcome to www.getmymedicine.in (“GetMyMedicine.in”, “GetMyMedicine”, “Website”, “Company”, or “We”). This Website is owned and operated by “Vita Plus Healthcare Private Limited”, a company incorporated under Companies Act 1956. The website name, phone service on +91 70221 52888 and the mobile application are collectively referred to as “Website”.
Our customer and users must be above the age of 18 years. GetMyMedicine.in is not intended for persons bellow the age of 18 years. If you are not above the age of 18, please don’t use this website or it’s services.
Price, Availability of Products & Payment
We do not show name and price of the medicines (either OTC or Prescribed) on our website. All our medicine prices (which is given after the order is placed) includes all taxes, fees and always subject to availability. Price and availability of a medicine in our service, is known, only after the order is placed. We make every effort to make sure that the ordered medicine is made available to our customers. In the worst case, if the medicine is not available with us or with the distributors, we will inform the customer as soon as possible, so that customer can opt for alternate choice. In some cases, we might propose a delayed delivery, because the medicine is expected to be available only after a day or couple of days. If the customer agrees to this late delivery of the medicine, our pharmacist will get the medicines delivered in the newly proposed time.
Payments are always received at the time of delivery. Currently, we do not take the payment before the medicine is delivered. You can choose to make the payment either by Cash-On-Delivery or through Credit / Debit card or through Cheque.
Return & Refund Policy
GetMyMedicine does it’s best to keep it’s customers satisfied and happy with it’s service. If for any of the following reasons, customer is not satisfied with our product, (s)he can initiate the return of the product within two days of delivery and if its meets the conditions of “Refund Policy”, his/her money will be refunded accordingly.
Following are the cases, when return will be permitted.
Received Product is Defective
Our team will guide you on “How to return the item to us?”. Once our team confirms that the item batch code matches to the batch code of the delivered item and the reason mentioned by you is valid, we will guide you to get your refund for that item.
Very Close Expiry Date
Our team will guide you on “How to return the item to us?”. Once our team confirms that the item batch code matches to the batch code of the delivered item, support team will guide you to get your refund for that item.
Doctor Modified Prescription
Note that the date of the new prescription should be after the order is placed.
If you don’t want the money to be refunded to your bank account, we will keep that money parked against your cell phone number and we will intimate you about that, through e-mail and WhatsApp message. This parked money can be balanced against the new orders.
Service and Website availability
We make every effort to have the GetMyMedicine website up and available 24 hours a day, everyday and all the days of the year. But, there may be circumstances like maintenance, server and network related other issues or reasons beyond our control, because of which website may be unavailable for some duration. GetMyMedicine, does not give any warrenty for an un-interrupted access of it’s website. Along with the website, we have both “Ask Our Pharmacist” service and WhatsApp order service, which is available and should be responding to customer’s order request or querry, everyday between 8am to 10pm. Beyond these hours (primarily from 10pm to 8am next morning), there is no guarentee of service response.