Question 1

Can medicines be sent internationally from India?

Accepted Answer

Eligible medicines may be sent when the medicine, quantity, documents, carrier policy and destination-country rules allow it. Every request should be reviewed before booking.

Question 2

Does GetMyMedicine deliver only from Hyderabad?

Accepted Answer

No. Pickup coordination may be arranged from locations across India, subject to serviceability. Hyderabad is an operations base, not the only pickup city.

Question 3

Is GetMyMedicine a pharmacy or medical provider?

Accepted Answer

GetMyMedicine is a medicine logistics assistance platform. We do not diagnose, prescribe or replace advice from a doctor or pharmacist.

Question 4

Is shipment acceptance guaranteed?

Accepted Answer

No. Final acceptance depends on the carrier and relevant authorities. Complete information improves the review process but cannot guarantee customs clearance or delivery.

Question 5

What information should I share for a quote?

Accepted Answer

Share the destination country and postal code, medicine names, quantity, approximate weight, prescription status, pickup city and whether procurement assistance is needed.

Question 6

Can I book before I have all documents?

Accepted Answer

You can request an initial review, but dispatch normally requires the documents applicable to the medicine and route.

Question 7

Can a family member in India book for a receiver abroad?

Accepted Answer

Yes. The sender and receiver details should be accurate, and the prescription and invoice should correspond to the intended patient and medicines.

Question 8

Can you arrange pickup from anywhere in India?

Accepted Answer

Pickup may be coordinated across serviceable Indian locations. Availability and timing depend on the pickup postal code and carrier network.

Question 9

Can medicines be picked up directly from a pharmacy?

Accepted Answer

This may be possible when the pharmacy agrees and the medicines, invoice and supporting documents are ready for collection.

Question 10

How should I prepare medicines before pickup?

Accepted Answer

Keep medicines in original packs, separate them by prescription, retain the invoice and avoid sealing the outer carton until packing requirements are confirmed.

Question 11

Can GetMyMedicine purchase medicines on my behalf?

Accepted Answer

Procurement assistance may be available for eligible prescribed medicines from licensed pharmacies in India, subject to availability, documentation and payment confirmation.

Question 12

Can you procure a substitute brand?

Accepted Answer

A substitute should not be chosen without appropriate medical or pharmacy guidance. We follow the supplied prescription and confirmed customer request.

Question 13

What if a medicine is unavailable?

Accepted Answer

We can communicate availability findings and possible next steps, but we do not promise stock or recommend clinical alternatives.

Question 14

Is a prescription always required?

Accepted Answer

A valid prescription is commonly required for prescription medicines and may be requested by the carrier or customs. Requirements vary by product and destination.

Question 15

What should the prescription contain?

Accepted Answer

It should be readable and normally show the patient, medicine name, dosage, prescriber details and date. Destination rules may require additional information.

Question 16

Why is a pharmacy invoice important?

Accepted Answer

It supports the source, quantity and declared value of the medicines and helps match the contents with the prescription.

Question 17

Do I need sender identification?

Accepted Answer

Carriers commonly require sender identification and contact details for booking and compliance checks.

Question 18

Can I use an old prescription?

Accepted Answer

Acceptance depends on the medicine, treatment and destination. A recent, valid prescription is safer and may be specifically required.

Question 19

Should medicines remain in original packaging?

Accepted Answer

Yes, wherever possible. Original labelled packs make identification easier and reduce concerns about loose or unverified medicines.

Question 20

Can liquid medicines be shipped?

Accepted Answer

Some liquids may be reviewed, but leakage risk, quantity limits, carrier rules and destination restrictions apply.

Question 21

Can temperature-sensitive medicines be shipped?

Accepted Answer

Only when an appropriate validated service and packaging solution is available. Standard courier transit may be unsuitable for products requiring a strict temperature range.

Question 22

Do you provide packing assistance?

Accepted Answer

Packing coordination may be included based on the shipment and service. The goal is secure organisation, cushioning and clear documentation.

Question 23

Are controlled medicines allowed?

Accepted Answer

Controlled, narcotic and psychotropic medicines are highly restricted and may be prohibited or require permits. They should never be booked without route-specific confirmation.

Question 24

Can injections be sent?

Accepted Answer

Injections require additional review because of form, packaging, temperature needs and carrier restrictions. Some routes may not accept them.

Question 25

How much medicine can be sent?

Accepted Answer

There is no single worldwide limit. Quantity should generally be reasonable for personal use and consistent with the prescription and destination rules.

Question 26

Can Ayurvedic or herbal products be sent?

Accepted Answer

They require separate review because ingredients, claims, packaging and destination-country rules differ from conventional prescription medicines.

Question 27

Can expired or near-expiry medicine be sent?

Accepted Answer

Expired medicine should not be shipped. Products should have enough remaining shelf life for transit, customs review and intended use.

Question 28

Will customs open the package?

Accepted Answer

Customs authorities may inspect any shipment. Clear contents, documents and accurate declarations help support the review.

Question 29

Who decides whether medicines can enter the destination country?

Accepted Answer

The competent customs, health or medicine authority in the destination country makes the final regulatory decision.

Question 30

Will I have to pay customs duty or tax?

Accepted Answer

Charges vary by country, declared value and local assessment. The receiver may be asked to pay duties, taxes or handling fees.

Question 31

What happens if customs asks for more information?

Accepted Answer

The receiver or carrier may need to provide a prescription, invoice, patient explanation or other documents within a specified time.

Question 32

Can customs reject or return medicines?

Accepted Answer

Yes. A shipment may be held, returned, abandoned or disposed of when it does not meet applicable requirements.

Question 33

How long does international medicine delivery take?

Accepted Answer

The estimate depends on destination, selected service, customs review, local holidays and final-mile conditions. It is provided after shipment details are reviewed.

Question 34

Will I receive a tracking number?

Accepted Answer

A tracking reference is generally provided after dispatch so available carrier scans can be followed online.

Question 35

Why has tracking not updated?

Accepted Answer

Scans can pause during transit connections, customs review, weekends or handover to a local delivery network.

Question 36

Does the receiver need to be available?

Accepted Answer

The receiver should provide a reachable phone number and may need to answer customs questions, submit documents or sign for delivery.

Question 37

Can delivery be made to a PO box?

Accepted Answer

Medicine shipments usually need a complete physical delivery address. PO box acceptance depends on the carrier and destination service.

Question 38

What does the quotation include?

Accepted Answer

The quote should identify the agreed courier service and known handling components. Customs duties, taxes or destination charges may be separate.

Question 39

When is payment required?

Accepted Answer

Payment timing depends on whether procurement is involved and the selected service. It is confirmed before medicines are purchased or dispatched.

Question 40

Can the shipment be cancelled?

Accepted Answer

Cancellation may be possible before procurement or dispatch. Costs already incurred for medicines, pickup, packing or carrier booking may not be refundable.

Question 41

How can I contact support?

Accepted Answer

Use the phone or WhatsApp contact shown on the website and share your quote or tracking reference for faster assistance.

Question 42

Are the rules the same for every country?

Accepted Answer

No. Each country has its own medicine, personal-import and customs requirements, and carrier policies can also differ.

Question 43

Where can I find country-specific guidance?

Accepted Answer

Use the destination pages on GetMyMedicine for a structured overview, then confirm medicine-specific requirements before dispatch.

Question 44

Can you guarantee that a country page is always current?

Accepted Answer

Rules can change without notice. Pages include a review date and are general guidance, not a replacement for official authority confirmation.

Answers for every stage of an international medicine shipment.

Find the answer you need.

Still unsure about your shipment?

Important information notice

Tell us what you need to send and where it needs to go.

Answers for every stage of an international medicine shipment.

Find the answer you need.

Still unsure about your shipment?

Important information notice

Tell us what you need to send and where it needs to go.